Dissecting the Robo-advisor Trend: Do I Still Need a Human Advisor?

Some of you may remember the Jetsons, the television animated sitcom about a futuristic family whose everyday life was made easier by flying cars, moving walkways, and electronic gadgets galore. Indeed, some of the tech-driven devices that seemed most fantastical in the 1960s when the show debuted are a reality today—namely flat-screen TVs, video chat, digital newspapers, smartwatches, and, of course, robots.

In our business, there’s been a lot of chatter about robo-advisors, which provide digital financial advice based on mathematical rules or algorithms. According to Cerulli Associates, robo-advisor platforms have racked up more than $71 billion in assets under management through the third quarter of 2016. Taking a big-picture look, that figure is expected to climb to $489 billion by 2020, and represent roughly 22 percent of all assets managed by registered investment advisors. A number of large investment firms already offer robo-advisor platforms, and more are adding the feature this year or considering doing so.

Certainly, investors are attracted to these platforms because they are relatively low cost and easy to use. And for some investors, especially younger ones with relatively simple investment needs, they provide a real service. However, there are multiple reasons why most people still need human advisors.

For starters, we know our clients. To us, clients aren’t just numbers—they’re like family. We take the time to get to know each and every one of you and your individual circumstances. A good advisor is always on call to help clients through life’s ups and downs. You can’t call a computer when you have a question. And computers don’t know you personally. They certainly can’t offer you a shoulder or a helping hand when you need one. Human advisors can do this, and, in fact, do this quite frequently.

Robo-advisors are designed to help investors with straightforward investment strategies, but many people have more complicated needs. Human advisors, for instance, can be invaluable in helping clients determine tax-advantaged strategies for their personal circumstances. Many of our clients also have complicated family dynamics and inter-generational inheritance issues that computers are ill-equipped to deal with. Computers are good at many things, but the nuances involved in complicated financial matters are best left to a human being.

At Align, we believe robo-advisors have a place in the larger context of financial advice. However, we think it’s a mistake for people to rely on computers as their sole means of financial guidance. As financial advisors, we work closely with you and guide you toward the most appropriate investment decisions for you and your family. Please don’t hesitate to reach out to discuss further how we can best assist you.

Tools to Help You Make the Most of Your One Financial Life

The typical financial advisor loves to focus on your investments—after all, most earn sales commissions for selling you stocks, bonds, annuities, or mutual funds.

But the team at Align Wealth Management seeks to take care of every facet of our clients’ financial lives, from cash flow to taxes, from insurance to estate planning and charitable giving. Simply put, we believe in treating you as a human being – not as an investment account. And we’re armed with the best tools and technology to make it happen.

Our cornerstone technology for comprehensive planning is a software suite called MoneyGuidePro. MoneyGuidePro helps us gather and consolidate your whole financial life in one place. With it, we—and you—can clearly see your current financial situation 24/7.

MoneyGuidePro clearly illustrates everything from your cash flow to your assets and liabilities. It tracks not just the accounts we manage, but also assets such as bank accounts and loans, all of which can be updated quickly.   As a goals based tool, it also records your specific objectives, such as funding college, paying for weddings, buying a home or securing your retirement.

Our clients have direct access to this dynamic tool to ensure that are always on track through the financial planning portal on our website. That’s a big departure from past industry practices, when clients had to call their advisor every time they needed a piece of information. The financial plans themselves used to be paper-based, and often the size of a small phone directory! Now they are electronic and updated in real time.  A living breathing plan.  Real wealth management.

MoneyGuidePro is full of nifty features. Among them: the “Play Zone,” where you can use sliders to explore the probability of achieving your goals under different scenarios. You’ll see how entering different hypotheticals—saving more, earning different investment returns, retiring earlier or later—affects your statistical probability of success.

You can also learn the impact of higher or lower inflation, different life expectancies, or health-care expenses. In addition, MoneyGuidePro lets us simplify complex calculations to learn, for example, how and when you should claim Social Security in order to maximize your benefits. The more you know about possible future scenarios, the more you can prepare with confidence.

Our investment in technology like MoneyGuidePro reflects our commitment to not only empowering our clients, but also helping them master the many different areas of their financial life. So whether you need guidance on investing, or when to retire, or whether you can afford that big trip or purchase, you can rely on us. We have no financial incentive to focus only on a narrow part of your financial life. Knowing that we can help our clients succeed throughout their entire financial lives is why we love coming to work every day.  We are Client Focused.  Period.

 

Giving Clients a Fair Shake

difference between stockbrokers and true financial advisorsAs we’ve previously written, there’s a big difference between stockbrokers and true financial advisors. Brokers are salespeople: Because they’re paid to sell you investments or insurance, they operate under a continual conflict of interest.

True financial advisors, on the other hand, only sell advice, not products. Unlike brokers, they are what’s known as fiduciaries, meaning they must place clients’ interests ahead of their own. Align Wealth Management is a fiduciary firm.

There’s been a major development on this front. Early this month, the Department of Labor ruled that all advisors giving guidance to clients with 401(k)’s or IRAs must adhere to a more stringent “fiduciary” standard. This new rule, which goes fully into effect in 2018, is aimed squarely at brokers. For the first time, brokers will have to act more like true advisors.

At Align, we believe this is a step in the right direction. Consumers should never have to wonder whose interests their “advisor” is putting first. But the fact is that the new DOL rule is riddled with weaknesses. In fact, brokers will be allowed to continue many of the practices that should concern their clients. For example:

difference between stockbrokers and true financial advisors

  • Taxable accounts aren’t covered. The DOL’s rule only applies to particular types of retirement plans. That means that brokers can continue to use the old, conflicted approach when advising clients about their taxable accounts.
  • Sales commissions will continue. Brokers will still be able to earn a payout for each sale they make. They’ll simply have to provide a contract stating that their advice is in their client’s best interests. This compromise allows the old, conflict-prone compensation model to remain in place.
  • Brokers will be allowed to recommend questionable products. The brokerage industry has drawn criticism for peddling wildly expensive annuities, mutual funds and other more complex products, even if their performance doesn’t merit their cost. Under the DOL rule, they will still be allowed to do this.

It’s important to note that the brokerage and insurance industries fought hard against the Department of Labor’s effort to impose its fiduciary rule. Complying with it will be expensive, and it will no doubt cut into their profits. Make no mistake, brokerage firms will adopt a higher standard of client care not because they want to, but because they’ve been forced to.

Align Wealth Management has always been a fiduciary firm. We chose this consumer-friendly model because we believe it’s important for clients to trust their advisors. Acting in clients’ best interest isn’t something we’re doing grudgingly, it’s our privilege. Caring for our clients in the most objective, ethical way possible is our core value proposition and our business mission.

Brian Puckett | JD, CPA, PFS, CFP®
13921 Quail Pointe Drive | Oklahoma City, OK 73134
T: 405.607.4820 | F: 405.294.3340
125 5th St. S. Suite 201 | St. Petersburg, FL 33701
T: 727.455.0033
Toll Free: 800.401.6477